Telstra Retail: Customer Service & Sales Consultant

Employment Type

Permanent

Closing Date

9 Oct 2025 11:59pm

Job Title

Telstra Retail: Customer Service & Sales Consultant

Job Summary

As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Job Description

Our purpose is to build a connected future so everyone can thrive.Working ina TelstraRetailStores is not ‘just a job’,it’san opportunity for tech-curious problem solvers to build a meaningful career withinan iconic Aussie brand. The benefits arepretty awesome, too.  

Every day is different. 

ATelstraRetail Consultantthrives on making sureourcustomers connect faster, better, smarter. 

Every day is an opportunity toshowcaseyourX-factor.Toensureyou’reat the top of your game, you will becontinuallytrained up on all the latestcutting-edgetech and gadgets. Your knowledge,progressive sales approach andconsultativeservice superpowers willempower you tosupport andsolution forourcustomers.   

Ifyou’dlike to know a little more,here’ssomething we prepared earlier: 

We offer the perkiest ofperks. 

When it comes to rewarding our people,we’vegot somuchtobe excited about. Some of these include: 

• 30% off Telstra services 

• Exclusive discountsand offersacross 240brands and partners 

• A flexible, inclusive approach to parental leave –doit your way! 

• Unlimited access to 17000 learning programs– something for everyone! 

• Monthly performancerewardsand recognition programs 

• There’smore! 

We’rehiring. 

• Locations: we are currently hiring across:

  • FOUNTAIN GATE

  • CRANBOURNE

  • PAKENHAM

• Casual,Part Time- and Full-Timeroles available 

• Store hours vary – please checkout 

Is it youwe’relooking for? 

We’reon the lookout for talent to join our teamin-store. A Telstra Retail Consultant is a multi-faceted role, and we havefound it suits people with theseattributes and skills: 

• The ability toeasilybuildaconnection with a variety of new and existing customers 

• An appetite toquicklydevelop customised solutions for customers 

• A drive to reach (and exceed!) sales targets and KPIs  

• The hunger to learn and growwithin the role (and beyond!) 

• A positive and resilient approach to customer servicewithin a busy environment 

• Experience in a customer-facing role 

Hit Apply now!  

Afteryou’vesubmittedyour application, our next step is an assessment supported by our partner, Hirevue. Please keep an eye out for their email to move things along. 

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders,and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.  

We work flexibly at Telstra, talk to us about what flexibility means to you. When you apply, you can share your pronouns and /or any reasonable adjustments needed to take part equitably during the recruitment process.